Frequently Asked Questions
- I am seeing the error “403 Forbidden: Access is denied”. How do I resolve this?
- What is Silverlight?
- How can I tell if my computer is compatible with Microsoft Silverlight?
- How do I download Microsoft Silverlight?
- How do I install Silverlight?
- How can I verify my Silverlight plugin is functioning properly?
- I have installed Silverlight but it doesn’t seem to be working with my browser. How can I resolve this?
- My Silverlight plugin appears to be working, but I’m receiving a 4001 error message or I cannot play the movies. How can I resolve this?
- Why is it telling me that I need to upload Silverlight when I have already installed it?
- The login site requires a username and password. Where do I find this information?
- The movies pages are not working on my PC running Windows XP. How can I resolve this?
- I only see a black box where the movie is supposed to be. How do I resolve this?
- The movie is buffering/freezing during playback. How do I resolve this?
- The movie I’m watching stops in the middle of playback or appears to be incomplete. How can I resolve this?
- Which browsers are suitable for playing movies?
- What are the system requirements for playing movies?
- When attempting to upload bumper ads I get an error UnauthorizedAccess_IODeniedPath. How do I resolve this?
- I have reviewed all of the FAQs and do not see any that address my problem. What should I do?
I am seeing the error "403 Forbidden: Access is denied". How do I resolve this?
Viewing movie content is only allowed for approved IP ranges. If you are seeing this error, it is likely that you are not within one of these approved IP ranges.RESOLUTION:
- Make note of your current IP address
- Please contact your campus IT support staff or your campus network administrator to review it for possible approval
What is Silverlight?
Silverlight is a Microsoft product that is used to play the movies. More information about Silverlight can be found on the Microsoft website.RESOLUTION: Visit http://www.microsoft.com/silverlight/
How can I tell if my computer is compatible with Microsoft Silverlight?
Official requirements for Silverlight can be found on Microsoft’s website.RESOLUTION: Visit http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx#sysreq
How do I download Microsoft Silverlight?
Silverlight can be downloaded from Microsoft’s website.RESOLUTION: Visit http://www.microsoft.com/getsilverlight/
How do I install Silverlight?
Directions for installing Silverlight can be found on Microsoft's website. Mac OS X users: please pay close attention to the extra steps required after the download is finished.RESOLUTION: Visit http://www.microsoft.com/getsilverlight/Get-Started/Install/
How can I verify my Silverlight plugin is functioning properly?
There are two ways to verify your plugin is functioning properly via Microsoft's website.RESOLUTION:
- Visit http://www.microsoft.com/getsilverlight/Get-Started/Install/ and you should see the words "You are ready to use Microsoft Silverlight" near the top of the page.
- Visit http://www.microsoft.com/silverlight/extensible-media/ and you should also be able to see the video.
I have installed Silverlight but it doesn’t seem to be working with my browser. How can I resolve this?
The issue may be related to the browser you are using.RESOLUTION:
- Test again with an alternate browser such as Firefox, Chrome, or Safari
- Visit http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx#sysreq to see Microsoft’s official matrix for browser compatibility with Silverlight.
- If the above steps do not resolve the issue, contact your campus IT support staff for assistance
My Silverlight plugin appears to be working, but I’m receiving a 4001 error message or I cannot play the movies. How can I resolve this?
There are a number of possible reasons for this problem.RESOLUTION:
- Verify that the URL address for the movie is correct, complete, and does not contain spaces
- Your IP address may be outside the approved range. Make note of your current IP address and contact your campus IT support staff or your campus network administrator to review it for possible approval.
- The video file you are trying to play may be protected by Digital Rights Management. Check the following:
- On Windows 7, delete or rename the following files: C\Users\All Users\Application Data\Microsoft\PlayReady\mspr.hds or C:\ProgramData\Microsoft\PlayReady
- Make sure your computer isn’t configured to use a web proxy server. For more details see http://support.sonicfoundry.com/knowledgebase/kba2997.aspx
- If you are using Internet Explorer, it may be helpful to add the movie site to your Trusted Sites list: http://windows.microsoft.com/en-US/windows-vista/Security-zones-adding-or-removing-websites
- If the above steps do not resolve the issue, please contact your campus IT support staff for assistance
Why is it telling me that I need to upload Silverlight when I have already installed it?
Silverlight may not be installed properly.RESOLUTION: Verify that Silverlight was installed properly by reviewing the FAQ How do I install Silverlight
The login site requires a username and password. Where do I find this information?
Our sites do not require a login. If you have clicked on the Admin link, this is for admin use only.RESOLUTION: In order to play a movie, click on the poster for the movie you want to watch and then press the Play button
The movies pages are not working on my PC running Windows XP. How can I resolve this?
Windows XP users require an older version of Silverlight, Silverlight 4. If another version of Silverlight (e.g. Silverlight 5) is installed, it must be uninstalled and replaced with Silverlight 4.RESOLUTION:
- Verify what version of Silverlight is currently installed
- If some version other than Silverlight 4 is installed, uninstall it using Add/Remove Programs on the Control Panel
- Install Silverlight 4. One location where Silverlight 4 can be found is http://go.microsoft.com/fwlink/?LinkID=149156&v=4.0
I only see a black box where the movie is supposed to be. How do I resolve this?
It may be that you are not accessing the proper link.RESOLUTION: Verify that the URL address for the movie is correct, complete, and does not contain spaces.
The movie is buffering/freezing during playback. How do I resolve this?
This problem may be due to a poor network connection.RESOLUTION:
- Replay the movie using a different browser to see if the playback quality improves
- Replay the movie using a different computer to see if the playback quality improves
The movie I’m watching stops in the middle of playback or appears to be incomplete. How can I resolve this?
There are a number of possible reasons for this problem, all of which require support assistance.RESOLUTION: Please contact Swank support at digitalsupport@swank.com for assistance.
Which browsers are suitable for playing movies?
Movie playback requires Microsoft Silverlight, and Microsoft maintains a list of compatible browsers for Silverlight.RESOLUTION: Visit http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx#sysreq to see Microsoft’s official matrix for browser compatibility with Silverlight
What are the system requirements for playing movies?
Movie playback requires Microsoft Silverlight, and Microsoft maintains a list of system requirements for Silverlight.RESOLUTION:
- Visit http://www.microsoft.com/getsilverlight/Get-Started/Install/Default.aspx#sysreq to see Microsoft’s official system requirements for Silverlight
- In addition, for HD streaming (720p), we recommend the following:
- Network connection: 1.5 Mbps (megabits) minimum, 3.0 Mbps recommended
- RAM: 1 GB minimum
- CPU: Intel Core Duo 2.4 GHz minimum
When attempting to upload bumper ads I get an error UnauthorizedAccess_IODeniedPath. How do I resolve this?
Uploading of content requires Silverlight to have access to local file storage. Some browsers sandbox Silverlight in such a way that this is not allowed.RESOLUTION (Safari Browser): You must allow Silverlight to run in unsafe mode in Safari. Here are the steps:
- Open the admin page that has the problem in Safari.
- Go to Safari preferences, Security and click on Manage Website Settings…
- Select Silverlight. For the currently open websites, click the dropdown and choose "Run in unsafe mode"
- Restart Safari