Frequently Asked Questions
- I am seeing the error “403 Forbidden: Access is denied”. How do I resolve this?
- The login site requires a username and password. Where do I find this information?
- I only see a black box where the movie is supposed to be. How do I resolve this?
- The movie is buffering/freezing during playback. How do I resolve this?
- Why do I need the Google Widevine Media Optimizer?
- Why do I need to restart my browser after installing the Widevine Media Optimizer Plugin?
- Why do I need to restart my browser after installing the Widevine Media Optimizer Plugin on Google Chrome?
- Why do cookies need to be enabled?
- I'm getting an error code 513 when trying to play a title. What should I do?
- I have reviewed all of the FAQs and do not see any that address my problem. What should I do?
I am seeing the error "403 Forbidden: Access is denied". How do I resolve this?
Viewing movie content is only allowed for approved IP ranges. If you are seeing this error, it is likely that you are not within one of these approved IP ranges.RESOLUTION:
- Make note of your current IP address
- Please contact your IT support staff or your network administrator to review it for possible approval
The login site requires a username and password. Where do I find this information?
Our sites do not require a login. If you have clicked on the Admin link, this is for admin use only.RESOLUTION: In order to play a movie, click on the poster for the movie you want to watch and then press the Play button
I only see a black box where the movie is supposed to be. How do I resolve this?
It may be that you are not accessing the proper link.RESOLUTION: Verify that the URL address for the movie is correct, complete, and does not contain spaces.
The movie is buffering/freezing during playback. How do I resolve this?
This problem may be due to a poor network connection.RESOLUTION:
- Replay the movie using a different browser to see if the playback quality improves
- Replay the movie using a different computer to see if the playback quality improves
Why do I need the Google Widevine Media Optimizer?
The Google Widevine Media Optimizer is a technology designed for securely playing back premium video content. It is required for all premium videos on this site.
Why do I need to restart my browser after installing the Widevine Media Optimizer Plugin?
Movie playback requires the Widevine Media Optimizer plugin to be installed. After installation, you must restart your browser in order for the plugin to finish the installation process.
Why do I need to restart my browser after installing the Widevine Media Optimizer Plugin on Google Chrome?
Movie playback requires the Widevine Media Optimizer plugin to be installed. After installation, you must restart your browser in order for the plugin to finish the installation process. Unfortunately, Google Chrome does not fully exit when closing the browser window and additional steps are required for the installation process to finish.RESOLUTION: Visit chrome://restart in the Address bar after installation to fully restart Chrome
Why do cookies need to be enabled?
We use cookies and local storage to enhance the user experience. It allows us to display recently watched titles and remember your position in a piece of content.RESOLUTION:
- Many private browsing modes disable cookies. Disabling the private browsing mode on your browser may enable cookies.
- Please refer to your browser's help documents for additional instructions on enabling cookies.
I'm getting an error code 513 when trying to play a title. What should I do?
A 513 error can occur in several situations. This error is specific to the Google Widevine Media Optimizer plugin.RESOLUTION:
- Ensure that you have the Google Widevine Media Optimizer plugin installed on your browser. Installation instructions are presented on the content page. A browser restart will be required after installation.
- Google Chrome users: a recent update will disable the plugin by default. Visit chrome://plugins in Chrome's address bar, locate "Widevine Media Optimizer" and enable "Always Allow". Refresh the page once the setting is enabled.
- If you are still experiencing this error, please contact your IT support staff for further assistance.